Big companies use AI to answer people’s questions.

If you type a question into Google, even if it’s a complicated one, their AI tool can give you an answer.

Here, a user has typed a technical problem into Google. Google’s AI has responded with some common causes, and how to fix them.

This is an example of “generative” AI. We call it generative AI because it “generates” something.

In this case, it’s generated some instructions to help our user.