People who work in IT support appreciate it when people send them a screenshot, as well as describing a problem.

Suppose we’re searching our computer for an important file, and we get an error message.

This error doesn’t mean much to us, but a support professional might know what we mean.

We send an email describing the problem, and also attach the screenshot we’ve just taken.

This makes it easier for them to fix our problem.

IT support staff tend to fix errors quicker if you give them all the information they need.

Taking screenshots is a useful skill, but make sure you don’t accidentally send private information to someone who shouldn’t see it.

When in doubt, treat screenshots like you would a file with the same information.